Terms of service
These terms and conditions relate to the use of the website www.profartic.com by users and their relationship with our brand.
The website www.profartic.com is owned and operated by Profartic, Lda, a company bearing tax identification number 513122982, with registered office at Rua do Pinhal 7/9, Zona Industrial de Sequeira, 4705-002 Braga – hereinafter Profartic, with email contact info@profartic.com and telephone contact (+351) 253 192 100 (call to the national landline network).
Please read these terms and conditions carefully, as they affect your rights and obligations under the law.
If you do not agree to these Terms, please do not access or use the Website.
These Terms and Conditions (hereinafter, “Terms”) govern the use of the Profartic website (hereinafter, “Website”) by users (hereinafter, “User”) and their relationship with our brand (hereinafter, “Us” and “our”). Please read all the provisions carefully, as they affect your rights and obligations under applicable law.
You should print a copy of these Terms for future reference.
If you have any questions about these Terms, please contact us.
1. Agreement
By using the Website, you agree to be bound by these Terms and authorize us to transmit data (including updated information) to obtain information from third parties, including but not limited to the User’s debit and credit card numbers or credit reports, in order to authenticate your identity, validate your credit card, obtain initial credit authorization, and authorize individual transactions.
2. Amendments
We reserve the right to:
– update these Terms regularly. It is your responsibility to check for such modifications. These modifications will apply to your use of the Website after notice of them has been given through an announcement on the Website. If the User does not wish to accept the new Terms, they must stop using the Website. Continued use of the Website after the date on which the modifications take effect indicates acceptance of and agreement to be bound by the new Terms;
– modify or withdraw, temporarily or permanently, this Website and the material (or parts thereof) contained on it without prior notice, and the User accepts that we cannot be held liable for any modification or withdrawal of the Website or any content;
– deactivate any user identification code or password that we have provided to you, whether chosen by you or assigned by Us, at any time if, in our opinion, the User has failed to comply with any provision of these Terms.
3. Registration
By using this Website, the User warrants that:
– you are legally capable of entering into binding contracts;
– the personal information you provide when registering is true, accurate, up to date, and complete in all respects;
– and are not impersonating another person or entity.
The User agrees to notify us immediately of any changes to their personal information by email or telephone.
4. Privacy Policy
All your personal information will be treated as confidential and will be processed and used in accordance with our Privacy Policy. By using the Website, you consent to this processing and warrant that all information provided is accurate.
When you purchase on this Website, we will ask you to enter personal details so that we can identify you, such as your name, email address, billing address, delivery address, and information about credit cards or other payment methods. We guarantee that this information will be stored by Us in accordance with all legal requirements in force in Portugal.
5. Protecting your security
To ensure that your debit, credit, or prepaid card is not being used without the User's consent, we will validate the name, address, and other personal information provided during the ordering process against appropriate third-party databases. We take the risk of online fraud seriously. The User may be contacted for additional security checks and, therefore, we request your cooperation.
Fraudulent transactions will not be tolerated, and any attempt will be reported to the relevant authorities.
By accepting these Terms, the User consents to these checks being carried out. When carrying out these checks, the personal information provided by the User may be disclosed to registered credit reference agencies, which may retain a record of that information. This is done solely to confirm the User's identity. We do not perform any credit checks, and your credit rating will not be affected. All information provided by the User will be handled securely and in accordance with applicable law.
6. Compliance
This Website may only be used for lawful purposes and in a lawful manner. The User agrees to comply with all applicable laws, statutes, and regulations relating to the Website and its use.
The User agrees not to:
– upload or transmit through the Website any computer viruses, Trojans, worms, logic bombs, or anything designed to interfere with or disrupt the normal operation of a computer;
– upload or transmit through the Website any defamatory, offensive, or obscene material; and
– attempt to gain unauthorized access to the Website, the server on which it is hosted, or any server, computer, or database connected to the Website. You must not attempt any denial-of-service (“DoS”) attacks against our Website.
Any such breaches will be reported to the competent authorities, and we will cooperate with those authorities by disclosing the User’s identity to them. In the event of a breach of this provision, the User’s right to access the Website will be terminated immediately.
We will not be responsible for any loss or damage caused by a DoS attack, virus, or other technologically harmful material that may affect your computer equipment, programs, data, or other proprietary material due to your use of the Website or your downloading of any material posted on it or on any website linked to the Website.
7. Links to third parties
For our customers’ convenience, the Website may include links to other websites or material beyond our control. We inform you that we are not responsible for such websites or material, nor do we review or endorse them. We will not be liable for the privacy practices or content of these websites, or for any damage, loss, or offence caused or allegedly caused in connection with the use of or reliance on any advertising, content, products, materials, or services available on such websites or external media.
8. Orders
All orders are subject to acceptance and availability. If the goods ordered are unavailable, the User will be notified by email (or by other means if no email address has been provided) and may choose to wait for the product to become available in stock or cancel the order.
Any orders placed by the User will be treated as an offer to purchase our goods or services and, as such, we reserve the right to refuse these offers at any time. The User acknowledges that the automated confirmation of their order does not validate our acceptance of their offer to purchase products or services advertised on the Website. A contract between Us and the User will be concluded when:
(i) payment for the aforementioned order is made or;
(ii) we dispatch the goods or begin providing the services, whichever is later, at which time an email will be sent to the User confirming that the contract has been concluded (“Dispatch Confirmation”).
The contract will relate only to the goods or services whose dispatch has been confirmed in the Dispatch Confirmation.
We will take every possible precaution to keep your order and payment details secure. Therefore, provided we have not been negligent, we will not be held responsible for any loss you may suffer if a third party gains unauthorized access to any data provided by the User when accessing or ordering from the Website.
The products sold on the Website are not for resale or distribution. We reserve the right to cancel orders and suspend accounts that we believe are ordering products in violation of this provision.
The User shall assume the risk for the products once they have been delivered to the delivery address specified when placing the order. We accept no responsibility when an incorrect delivery address is provided or when the User fails to collect the products at the specified delivery address.
Nevertheless, the risk of loss of or damage to the products will only be your responsibility after delivery to the delivery address.
Profartic entrusts the delivery of its orders to external transport and delivery services, shipping the ordered product(s) from Monday to Friday, from 9 a.m. to 6 p.m., except on public holidays, on the days and at the times used by the logistics companies, to the delivery address provided by the customer.
The average delivery time for orders varies according to the order's destination, based on the table available on the shipping page.
Shipping costs are the customer's responsibility. The amount is calculated automatically for each order during the checkout process, based on the order value and destination. The predefined table can be consulted on the shipping page.
Profartic is not responsible for shipments whose destination address is located in countries whose applicable law does not permit the entry of alcoholic beverages; the customer is solely responsible for the seizure of the respective order.
Profartic will inform the customer of the unavailability of the ordered product(s) and will refund the amount paid within a maximum of 15 (fifteen) days from becoming aware of the unavailability.
Delivery is deemed to have been completed upon signing the delivery receipt at the agreed address.
9. Exchange or cancellation rights
As provided by law, Profartic allows items to be exchanged provided that they have not been used by the customer and remain in the same condition as when they were shipped.
Exchange requests must be submitted unambiguously within a maximum of 30 days after receipt of the order. Exchange/return requests can be submitted directly on the website by accessing the exchange/return platform available in the footer. In the case of an exchange for a lower-value item, the difference will be refunded through a discount voucher for the online store. The shipping costs associated with the exchange process are the customer's sole responsibility.
In the event of a return due to a defector other non-conformities relating to the products, Profartic assumes responsibility for collecting the item from an address provided by the customer—provided it is located in the country of purchase—and refunding the value of the item using a method agreed with the customer. A return request due to a defect must be submitted within a maximum of 14 days after receipt of the order.
Any exchange or return is subject to authorization by Profartic following an assessment of the condition of the item(s). After receiving the item(s) at our premises, we will carefully inspect them, and the return will only be accepted if the following requirements are met:
a) The product(s) show no signs of use or handling;
c) The product(s) retain their original characteristics and have their tags intact;
d) The product(s) are complete and were returned together with all the materials that accompanied the original order.
Any exchange or return request must state the order number and the relevant proof of defect, if applicable.
10. Prices and payment
The prices displayed on the Website do not include VAT at the applicable statutory rate. The tax is calculated during the checkout process.
The prices shown are correct when the information is entered into the system. However, we reserve the right to change prices at any time without prior notice (except for changes affecting orders for which an Order Confirmation has already been sent).
In the unlikely event that the price shown on the confirmation page is incorrect and this error is discovered before we accept the User’s order, in accordance with clause 9, we are not obliged to sell the goods at the displayed price. We always try to ensure that the prices of the goods displayed on the Website are accurate, but errors may occasionally occur. If we discover an error in the price of the goods ordered by the User, they will be informed as soon as possible and will have the option to keep the order at the correct price or cancel it. If the User chooses to cancel and has already paid for the goods (but they have not yet been dispatched), they will be fully refunded.
The User confirms that the payment method is managed by them, from among the options made available by Profartic: credit card, MBWay, Multibanco, Apple Pay, and Google Pay.
We reserve the right to wait up to 48 hours for payment. If the payment is unsuccessful, you will be notified via the email address provided.
If you do not want us to attempt to process the payment again, please cancel your order before processing.
We authorise the use of promotional codes strictly in accordance with the terms and conditions under which they were issued, which may include, among other things, terms relating to the User’s eligibility to use them and a maximum order value. The User must familiarise themselves with those terms and conditions before placing an order, as we reserve the right to reject or cancel any orders that do not comply with these Terms even if their credit or debit card has been charged.
If there is any inconsistency between the terms and conditions under which the promotional codes were issued and these Terms, the terms and conditions of the promotional codes will prevail. You can obtain a copy of the terms and conditions for discount codes by contacting us by email or telephone.
11. Intellectual property
The Website content is protected by copyright, trademarks, database rights and other intellectual property rights.
The User acknowledges that the material and content provided as part of the Website remains with us. You may view and display the Website content on a monitor, store content electronically on disk (but never on a server or any storage device connected to a network), or print one copy of the content for personal, non-commercial use, provided that all copyright and proprietary notices remain intact.
You may not otherwise reproduce, modify, copy, distribute or use any of the Website’s materials or content for commercial purposes.
12. Limited liability
Supply of goods:
(a) If we fail to comply with these Terms due to our fault, we will be liable to the User only for losses suffered as a result of our breach (whether in contract, tort (including negligence), breach of statutory duty or otherwise) that are a foreseeable consequence of our failure.
(b) Nothing in these Terms excludes or limits our liability for:
– death or injury caused by negligence;
– fraud or fraudulent conduct;
– any breach of obligations implied by applicable laws;
– defective products under consumer protection law;
– any deliberate breaches of these Terms that would enable a breach of contract; or
– any other matter for which it would be unlawful for us to exclude or attempt to exclude liability
Use of the Website:
The Website is provided on an “as is” and “as available” basis, without any representation or endorsement, and we give no warranty, express or implied, in relation to it or its use.
The User acknowledges that we cannot guarantee or be responsible for the security or privacy of the Website or any information provided by the User. The User must bear the risk associated with using the internet.
Although we try to ensure that the material included on the Website is accurate, reliable, and of high quality, we cannot accept responsibility if this is not the case. We shall not be liable for errors or omissions or for the results obtained from using that information or any technical problems that may occur when using the Website. If we are informed of any inconsistencies on the Website, we will try to correct them as quickly as possible. In particular, we disclaim any responsibility relating to:
– incompatibility of the Website with any of the User’s equipment, software, or telecommunications connections;
– technical problems, including errors or inaccuracies in the Website; and
– failure of the Website to meet the User’s requirements.
To the fullest extent permitted by applicable law, the User agrees that We shall not be liable for any consequential or incidental damages (both terms include, without limitation, loss of liquidity, loss of profits, loss of business, loss of anticipated savings, wasted resources, loss of privacy, and loss of data) or any other indirect, special, or punitive damages arising from or related to the use of the Website.
13. Severability
If any part of the Terms is found to be illegal, void, or otherwise unenforceable, then that part shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining part of these Terms.
14. Waiver
No waiver by Us shall be construed as a waiver of any prior or subsequent breach of the terms set out herein.
15. Entire agreement
These Terms constitute the entire basis of any agreement between Us and the User.
16. Governing law and jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Portugal and any disputes shall be decided exclusively by Portuguese courts.
17. Reviews
By submitting a review, the User grants us the right to publish, translate, adapt, distribute, and display such content through any means of communication available to us.
The User warrants the right to use the name provided in connection with such content if we so wish.
The User agrees to waive the right to be identified as the author of such content and to object to such content disparagingly.
18. Campaigns
Promotional campaigns are valid while displayed on the website, unless otherwise indicated. The promotions currently in effect are as follows:
- 10% off products in the «Back to School» category with the code STUDENTS, applied at checkout. Promotion valid from 27/07/2026 to 30/09/2026 and while stocks last. Cannot be combined with other ongoing promotions.
- Free shipping to mainland Portugal and mainland Spain. Promotion valid from 9:00 a.m. on September 21 through 9:00 a.m. on September 25, 2026. Cannot be combined with other current promotions.
Updated on 21 September 2026