Garantia Legal de Conformidade
At Profartic, we respect consumers’ rights under applicable legislation.
New movable goods sold to consumers in Portugal benefit from a 3-year legal guarantee of conformity, in accordance with Decree-Law No. 84/2021 of October 18.
If the purchased item has a lack of conformity covered by the legal guarantee, consumers may exercise the rights provided for under applicable legislation, including, depending on the circumstances, repair, replacement, a proportional price reduction, or termination of the contract.
Rights arising from the legal guarantee are independent of our 30-day commercial returns and exchanges policy.
To report an issue related to the legal guarantee, contact our team through the customer support channels available on the website.
More information about your rights
See the European Union’s official information about the legal guarantee of conformity.