Terms of service
These terms and conditions refer to the use of the website www.profartic.com by users and their relationship with our brand.
The website www.profartic.com is owned and managed by Profartic, Lda, a company with tax number 513122982, headquartered at Estrada Nacional 205, No. 7, 4730-051 Cervães, Braga – hereinafter Profartic, with email contact info@profartic.com and telephone contact (+351) 910 452 030 (call to the national mobile network).
Please read carefully as these terms and conditions affect your rights and obligations under the law.
If you do not agree with these Terms, please do not access or use the Website.
These Terms and Conditions (hereinafter “Terms”) define the use of the Profartic website (hereinafter “Website”) by users (hereinafter “User”) and their relationship with our brand (hereinafter “We”, “our”). Please read all articles carefully as they affect your rights and duties according to current legislation.
You should print a copy of these Terms for future reference.
If you have any questions about these Terms, please contact us.
1. Agreement
By using the Website, you agree to be bound by these Terms and authorize us to transmit data (including updated information) to obtain information from third parties, including but not limited to, the User’s debit and credit card numbers or credit reports in order to authenticate your identity, validate your credit card, obtain initial credit authorization, and authorize individual transactions.
2. Amendments
We reserve the right to:
– update these Terms regularly. It is your responsibility to check for such changes. These changes will apply to the use of the Website after notification has been issued through an announcement on the Website. If the User does not wish to accept the new Terms, they should not continue to use the Website. Continued use of the Website after the date the changes take effect indicates agreement to be bound by the new Terms;
– modify or remove, temporarily or permanently, this Website and the material (or parts) contained therein without prior notice, and the User agrees that we cannot be held responsible for any modification or removal of the Website or any content;
– disable any user identification code or password we have provided to you, whether chosen by you or assigned by Us, at any time if, in our opinion, the User has failed to comply with any clause set forth in these Terms.
3. Registration
By using this Website, the User guarantees that:
– you are legally capable of entering into binding contracts;
– the personal information you provide at the time of registration is true, accurate, up-to-date, and complete in all respects;
– and you are not impersonating another person or entity.
The User undertakes to notify us immediately of any changes to their personal information via email or telephone contact.
4. Privacy Policy
All your personal information will be treated as confidential and will be processed and used according to our Privacy Policy. By using the Website, you consent to this processing and guarantee that all information provided is accurate.
When purchasing on this Website, we will ask you to enter personal details so that we can identify you, such as your name, email address, billing address, delivery address, credit card information, or other payment methods. We guarantee that this information will be stored by Us in accordance with all legal requirements in force in Portugal.
5. Protecting your security
To ensure that your debit, credit, or prepaid card is not being used without your consent, we will validate the name, address, and other personal information provided during the ordering process with appropriate third-party databases. We take the risk of online fraud seriously. You may be contacted for additional security checks, and we ask for your cooperation.
Fraudulent transactions will not be tolerated and any attempt will be reported to the appropriate authorities.
By accepting these Terms, the User consents to these checks being carried out. When performing these checks, the personal information provided by the User may be disclosed to registered credit agencies that may keep a record of this information. This is done solely to confirm the User’s identity. We do not perform any credit checks and your credit rating will not be affected. All information provided by the User will be handled securely and in accordance with applicable law.
6. Compliance
This Website may only be used for legal purposes and in a lawful manner. The User agrees to comply with all applicable laws, statutes, and regulations regarding the Website and its use.
The User agrees not to:
– uploading or transmitting through the Website any computer viruses, Trojans, Worms, logic bombs, or anything designed to interfere with or disrupt the normal operation of a computer;
– uploading or transmitting through the Website any defamatory, offensive, or obscene material; and
– attempting to access the Website, the server hosting it, or any server, computer, or database connected to the Website without authorization. You must not attempt any denial of service (“DoS”) attacks on our Website.
Any such violations will be reported to the competent authorities and we will cooperate with those authorities by disclosing the User’s identity to them. In the event of a breach of this provision, the User’s right to access the Website will be immediately terminated.
We will not be responsible for any loss or damage caused by a DoS attack, virus, or other technologically harmful material that may affect your computer equipment, programs, data, or other proprietary material due to your use of the Website or downloading any material placed there or on any web page linked to the Website.
7. Third-Party Links
For the convenience of our customers, the Website may include links to other web pages or material beyond our control. We inform you that we are not responsible for such pages or material nor do we review or endorse them. We will not be liable for the privacy practices or content of these pages nor for any damage, loss, or offense caused or allegedly caused in connection with the use of our trust in any advertisement, content, products, materials, or services available on such external pages or media.
8. Orders
All orders are subject to acceptance and availability. If the ordered goods are not available, the User will be notified by email (or other means if an email address has not been provided) and may choose to wait for the product to become available in stock or cancel the order.
Any orders placed by the User will be treated as an offer to purchase our goods or services and, as such, we reserve the right to refuse these offers at any time. The User acknowledges that the automated confirmation of their order does not validate our acceptance of their offer to purchase products or services advertised on the Website. A contract between Us and the User will be concluded when:
(i) payment for the said order has been made or;
(ii) we dispatch the goods or start the services, whichever is later, at which point an email will be sent to the User confirming that the contract has been concluded (“Shipping Confirmation”).
The contract will relate only to the goods or services whose dispatch has been confirmed in the Shipping Confirmation.
We will take all possible precautions to keep order and payment details secure, and therefore, in the absence of negligence on our part, we will not be held responsible for any loss you may suffer if a third party gains unauthorized access to any data provided by the User when accessing or ordering from the Website.
Products sold on the Website are not for resale or distribution. We reserve the right to cancel orders and suspend accounts that we believe are ordering products in violation of this point.
It is the User's responsibility to assume the risk of the products once delivered to the delivery address specified at the time of order. We do not accept responsibility if an incorrect delivery address is provided or if the User does not collect the products at the specified delivery address.
However, the risk of loss or damage to the products only passes to you after delivery at the delivery address.
Profartic entrusts the delivery of its orders to external transport and delivery services, shipping the ordered product(s) from Monday to Friday, from 9 am to 6 pm, except on holidays, and according to the days and times used by the logistics companies, to the delivery address provided by the customer.
The average delivery time for orders varies according to the destination, as per the table available on the shipping page.
Shipping costs are the responsibility of the customer, with an automatic calculation of this cost made for each order during the checkout process, based on the order value and destination. The predefined table can be consulted on the shipping page.
Profartic is not responsible for shipments to addresses in countries where the law prohibits the import of alcoholic beverages, and the seizure of such orders is the sole responsibility of the customer.
Profartic will inform the customer of the unavailability of the ordered product(s) and will refund the amount paid within a maximum of 15 (fifteen) days from the knowledge of the unavailability.
Delivery is considered completed upon signature on the delivery receipt at the agreed address.
9. Rights of exchange or cancellation
As provided by law, Profartic allows the exchange of items, provided they have not been used by the customer and remain in the same condition as when they were shipped.
Exchange requests must be made unequivocally within a maximum period of 30 days after receiving the order. The exchange/return request is made directly on the website, with the customer needing to access the exchange/return platform available in the footer. In the case of an exchange for a lower-value item, the difference will be refunded through a discount voucher for the online store. The shipping costs for the exchange process are the sole responsibility of the customer.
In case of return due to defector other non-conformities regarding the ordered products, Profartic assumes responsibility for collecting the item at an address indicated by the customer—provided it is located in the country of purchase origin—and the respective refund of the item value through a method agreed with the customer. The defect return request must be made within a maximum of 14 days after receiving the order.
Any exchange or return is subject to authorization by Profartic after analyzing the condition of the item(s). After receiving the item(s) at our facilities, we conduct a careful analysis and the return will only be accepted if the following requirements are met:
a) The product(s) show no signs of use or handling;
c) The product(s) retain their original characteristics and tags intact;
d) The product(s) are complete and were sent along with all the material that accompanied the original order.
Any request for exchange or return must indicate the order number and any proof of defect, if applicable.
10. Prices and payment
The prices displayed on the Website do not include VAT at the legal rate in force. The tax calculation is done during the checkout process.
The prices shown are correct at the time the information is entered into the system. However, we reserve the right to change prices at any time without prior notice (except for changes affecting orders for which an Order Confirmation has already been sent).
In the unlikely event that the price shown on the confirmation page is incorrect and this error is discovered before we accept the User's order, according to clause 9, we are not obliged to sell the goods at the displayed price. We always try to ensure that the prices of goods displayed on the Website are accurate, but errors may occasionally occur. If we discover an error in the price of the goods ordered by the User, they will be informed as soon as possible and will have the option to keep the order at the correct price or proceed with its cancellation. If the User opts for cancellation and has already paid for the goods (but they have not yet been dispatched), they will be fully refunded.
The User confirms that the payment method is managed by them, among the options provided by Profartic: credit card, MBWay, multibanco, Apple Pay, and Google Pay.
We reserve the right to wait for payment within 48 hours. If the payment is unsuccessful, you will be notified via the provided email address.
If you do not want us to attempt to process the payment again, please cancel your order before processing.
We authorize the use of promotional codes strictly under the terms and conditions under which they were issued, which may include terms related to the User's eligibility to use them and a maximum order value. The User must familiarize themselves with these terms and conditions before placing an order as we reserve the right to reject or cancel any orders that do not comply with these Terms even if your credit or debit card has been charged.
If there is any inconsistency between the terms and conditions under which promotional codes were issued and these Terms, the terms and conditions of the promotional codes shall prevail. You can obtain a copy of the promotional code terms and conditions via our email or telephone contact.
11. Intellectual property
The Website content is protected by copyright, trademarks, database rights, and other intellectual property rights.
The User acknowledges that the material and content provided as part of the Website will remain with us. You may search and display Website content on a monitor, save content electronically to disk (but never on a server or any network-connected storage device), or print a copy of the content for personal, non-commercial use, always keeping all copyright and proprietary notices intact.
You may not otherwise reproduce, modify, copy, distribute, or use any of the Website materials or content for commercial purposes.
12. Limited liability
Provision of goods:
(a) In the event of our failure to comply with these Terms, we will only be liable to the User for losses suffered as a result of our breach (whether in contract, tort (including negligence), breach of statutory duties or otherwise) that are a foreseeable consequence of our failure.
(b) Nothing in these Terms excludes or limits our liability for:
– death or injury caused by negligence;
– fraud or fraudulent conduct;
– any breach of implied obligations under applicable laws;
– defective products under consumer protection law;
– any deliberate breaches of these Terms that would enable a breach of contract; or
– any other matter for which it would be illegal to exclude or attempt to exclude the User's liability
Use of the Website:
The Website is available on an "as is" and "as available" basis without any representation or endorsement, and we make no warranties, express or implied, regarding it or its use.
The User acknowledges that we cannot guarantee nor be responsible for the security or privacy of the Website or any information provided by the User. The User must bear the risk associated with using the internet.
Although we try to ensure that the material included on the Website is correct, reliable, and of high quality, we cannot accept responsibility if this is not the case. We shall not be liable for errors or omissions or for the results obtained from the use of such information or any technical problems you may have when using the Website. If we are informed of any inconsistencies on the Website, we will try to correct them as soon as possible. In particular, we disclaim any liability related to:
– incompatibility of the Website with any equipment, programs, or telecommunications connections of the User;
– technical problems, including errors or inaccuracies of the Website; and
– failure of the Website to meet the User’s requirements.
To the fullest extent permitted by law, the User agrees that We shall not be liable for any consequential or incidental damages (both terms including, without limitation, loss of liquidity, loss of profits, loss of business, loss of anticipated savings, waste of resources, loss of privacy, and loss of data) or any other indirect, special, or punitive damages arising from or related to the use of the Website.
13. Severability
If any part of the Terms is deemed illegal, void, or for any other reason unenforceable, that part shall be considered severable from these Terms and shall not affect the validity and enforcement of any remaining part of these Terms.
14. Waiver
No waiver shall be made by Us as a waiver of any prior or subsequent breach of the terms provided.
15. Entire agreement
These Terms constitute the entire basis of any agreement between Us and the User.
16. Law and jurisdiction
These Terms shall be governed and interpreted in accordance with the laws of Portugal, and any disputes shall be exclusively resolved by Portuguese courts.
17. Reviews
By submitting a review, the User grants us the right to publish, translate, derive, distribute, and display such content through any communication medium assigned to us.
The User guarantees the right to use the name provided in connection with such content if we so wish.
The User agrees to waive the right to be identified as the author of such content and to object to this content in a derogatory manner.
18. Campaigns
Promotional campaigns are valid while displayed on the website, unless otherwise indicated. The current promotions are as follows:
Last Journey Sale: Promotion valid from June 29, 2026, at 9:00 a.m. through July 13, 2026, at 9:00 a.m., while supplies last. Cannot be combined with other current promotions.
Free tote bag with purchases of €100 or more. Promotion valid from July 6, 2026, at 9:00 a.m. through July 10, 2026, at 9:00 a.m. Offer limited to one per customer and subject to availability. Cannot be combined with other current promotions.
Updated on July 6, 2026